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Privacy policy

In general

At Nordisk Garn, we are very aware of the need for appropriate protection and proper processing of all personal information that we receive. Personal information covers all information that can be used to identify a person. It can, for example, be first and last name, gender, e-mail address or private address. As a general rule, you can visit our website without telling us who you are, but we do need some personal data in order to do business with you and provide news and other services.

Nordisk Garn collects and stores your personal information when you register your information on the website, buy goods from us or when you sign up for our newsletter. It is your name, address and e-mail address that are registered. We save this information in order to process your order as easily as possible. We do not store information about means of payment, e.g. the card number of a credit card.

Finally, we use cookies for a number of purposes, e.g. to see how the website is used by our customers. You can read more about cookies below.

To whom do we pass on personal data?

Personal information submitted on www.nordiskgarn.dk  is only disclosed to the company's internal departments and selected and trusted business partners. A business partner can, for example, be a shipping company that uses information about your private address to deliver a package.

In order to further develop and improve the website, we also keep statistics on how users use the site. The statistics are used exclusively anonymously in summarized form, e.g. to see which pages and browsers our customers use the most. Nordisk Garn uses Google Analytics to collect visitor statistics.

Nordisk Garn does not collect personally identifiable information from third parties about customers.

"We offer Klarna's payment methods. We send your personal data and order details to Klarna on the payment page. Klarna uses this data to decide whether you can use their payment methods and tailor the payment options for you. Your data is processed according to Klarna's own privacy policy.”

Cookies

Nordisk Garn uses cookies. Cookies are digital information packages that the website stores on your hard drive. The cookies used do not identify individual users, but the device on which you visit our website - i.e. your PC, tablet or mobile phone. A cookie is not a program and does not contain viruses. Cookies are used to improve the website's service, e.g. so we can remember which items you have put in your shopping basket and when the system remembers your e-mail address.

In addition, we use cookies, among other things, to keep anonymous statistics on visitor patterns on our website, market the company and measure the results of the marketing. We use cookies that expire after each session, i.e. when you close your browser (so-called session cookies). In addition, cookies are used that are set with an expiration date and are stored on your hard drive for the period in question (so-called persistent cookies). The use of cookies does not compromise your security when using the website. If you do not want us to identify your PC, mobile etc. using cookies, you can delete or switch off the use of cookies in your browser.

Your acceptance

Please note that you must accept our data policy in order to use our website.

If you have questions or comments about our data policy or how we use your personal data, please feel free to contact us. You can also be told what information we have registered about you. If you wish to receive a copy of this information, please write to us at the address kundeservice@nordiskgarrn.dk

Change personal data

When you as a customer get a new email address, postal address or telephone number, you simply log in with your email address and password and update your personal information. Go to My Account. If you are not already logged in, you will be prompted to do so. Here you can change your personal information.

If you are in doubt about anything regarding your order, please write to kundeservice@nordiskgarn.dk. We will answer your question as soon as possible - however, it may take 1-2 business days. You can also write to us on 2859 1412

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